Terms of service

Last updated: 24 August 2026

These Terms and Conditions ("Terms") govern access to https://thefashionfloor.com/ and purchases from THE FASHION FLOOR. In these Terms, "THE FASHION FLOOR", "we", "us" and "our" refer to the business operating the website, and "you" refers to a visitor, account holder or customer.

By using the website, creating an account or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, do not use the website or place an order.

Nothing in these Terms removes a right or remedy that cannot be excluded under applicable law.

1. Eligibility and Account Use

You must be legally capable of entering a contract to place an order. If you are under 18, a parent or lawful guardian must supervise and authorise your use of the website and any purchase.

You are responsible for:

  • providing accurate account, billing, delivery and contact information;

  • keeping login credentials confidential;

  • activity performed through your account; and

  • promptly informing us if you suspect unauthorised account use.

We may request reasonable verification before processing an order, account request, data request or refund.

2. Saree Information and Images

We take reasonable care to describe sarees accurately, including available information about fabric, colour, pattern, border, pallu, blouse piece, dimensions, care and included items.

Please note:

  • screen settings and photography lighting may cause a small colour difference;

  • measurements are approximate and may vary slightly by fabric and method;

  • handloom, khadi, cotton, linen, mulmul and woven fabrics may have natural slubs, weave variations, texture differences or motif-placement irregularities; and

  • how a saree drapes may vary according to body type, pleating, styling, fall or fabric care.

These natural or display-related variations are not necessarily defects. This does not excuse a product that is damaged, incorrect or materially inconsistent with its description.

Product photographs, styling images and videos are illustrative of the listed product. Accessories worn by a model are not included unless the product page expressly says so.

3. Availability and Order Acceptance

Adding a product to the cart does not reserve stock. An order is an offer to purchase and is accepted only when we confirm or dispatch it.

We may decline or cancel an order before fulfilment for a genuine reason, including:

  • stock unavailability or inventory error;

  • an obvious price or description error;

  • failed or unauthorised payment;

  • suspected fraud, resale abuse or policy misuse;

  • an unserviceable or incomplete delivery address;

  • inability to verify a COD order; or

  • a legal or operational restriction outside our reasonable control.

If we cancel an order after receiving payment, we will refund the eligible amount to the original payment method within a reasonable period.

4. Prices, Taxes and Payment

Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes and compulsory charges will be shown at checkout before you confirm the order.

We may change prices at any time, but a change will not apply retroactively to an accepted order except to correct an obvious error with your agreement. If an obvious pricing error affects an order, we may contact you to confirm purchase at the correct price or cancel and refund the order.

Available payment methods may include UPI, cards, net banking, wallets, Cash on Delivery or other options displayed at checkout. Payment services are provided by third parties and may be subject to their terms and verification.

You confirm that you are authorised to use the selected payment method. We are not responsible for a payment failure caused by a bank, gateway, network or incorrect customer information, but we will provide reasonable support using the transaction information available to us.

5. Cash on Delivery

COD is available only for eligible PIN codes, products and order values. We may contact you to verify a COD order before dispatch. If verification cannot be completed, the order may be held or cancelled.

Any COD service fee will be disclosed before order confirmation. Refusing a confirmed COD parcel or repeatedly placing unaccepted orders may result in restriction of COD access, provided any action is reasonable and lawful.

6. Offers, Vouchers and Store Credits

Promotional offers are subject to the conditions shown with the offer, including dates, eligible products, minimum quantities and exclusions.

Unless the offer states otherwise:

  • only one promotional code may be used per order;

  • offers cannot be exchanged for cash;

  • a discount does not apply retrospectively;

  • a cancelled or returned item may change the order's eligibility for a multi-buy or combo discount; and

  • suspected coupon misuse, duplicate-account abuse or unauthorised resale may result in cancellation of the affected benefit.

Where a return changes offer eligibility, we may recalculate the price of items retained and adjust the store credit or refund accordingly. The calculation will be shared on request.

Store credits and vouchers are subject to the validity, usage and balance terms communicated when issued.

7. Shipping and Delivery

Delivery coverage, charges, estimates, tracking, failed delivery and damaged-parcel procedures are set out in our Shipping Policy.

Delivery dates are estimates unless we expressly confirm a guaranteed service. You are responsible for providing a complete address and reachable contact number. Risk relating to a parcel passes in accordance with applicable law and confirmed delivery records.

8. Cancellations, Returns and Refunds

Cancellation, saree inspection, return eligibility, exclusions, exchanges, store credits and refund timelines are governed by our Return and Refund Policy.

Do not remove the security tag, detach the blouse piece, wear, wash, alter or customise a saree if you may request a return. A product issue should be reported within the stated seven-day request period.

9. Bulk and Wholesale Orders

Bulk, wholesale, influencer, institutional or resale orders may be subject to a separate written quotation, payment schedule, minimum quantity, dispatch timeline, freight arrangement and return terms.

If a separate written agreement conflicts with these Terms, that agreement controls only for the matters it specifically covers.

10. Reviews and Customer Content

If you submit a review, photograph, video, comment or other content, you confirm that:

  • it reflects your honest experience;

  • you own it or have permission to share it;

  • it does not violate another person's privacy, copyright or other rights;

  • it is not unlawful, abusive, deceptive, defamatory, obscene or malicious; and

  • it does not contain harmful code or unauthorised advertising.

You retain ownership of your content. By submitting it to us or tagging our official account with the intention of brand engagement, you grant us a non-exclusive, royalty-free licence to display, reproduce and adapt it for our website, social media, advertising and brand communication, subject to applicable law. Contact us if you want us to review continued use of identifiable customer content.

We may moderate or remove content that violates these Terms. We do not permit fake reviews or reviews posted by a person misrepresenting themselves as a customer.

11. Intellectual Property

The website and its brand name, logo, text, photographs, videos, graphics, layout, product presentation and other original content are owned by or licensed to THE FASHION FLOOR and are protected by applicable intellectual-property laws.

You may use the website for personal shopping. You may not copy, scrape, republish, sell, modify, create misleading listings from, or commercially exploit our content without prior written permission.

12. Acceptable Website Use

You must not:

  • use the website for an unlawful, fraudulent or abusive purpose;

  • interfere with security or normal website operation;

  • introduce malware, automated attacks or harmful code;

  • attempt unauthorised access to an account, system or data;

  • collect another user's personal data without authority;

  • impersonate another person or provide false transaction information;

  • misuse returns, COD, promotions, vouchers or reviews; or

  • infringe intellectual-property, privacy or other legal rights.

We may restrict access or cancel an affected transaction where reasonably necessary to investigate or stop a violation.

13. Third-Party Services and Links

The website may rely on or link to payment gateways, couriers, social platforms and other third-party services. We do not control their independent services, availability or policies. Use of a third-party service may be subject to that provider's terms.

A link does not mean that we endorse all content or practices of the linked service.

14. Website Availability and Changes

We may maintain, update or change the website, products, features and content. We may temporarily suspend access for maintenance, security, legal or operational reasons.

We aim to keep information accurate and the website available, but we do not promise uninterrupted or error-free access. Where an error affects an order, we will provide a remedy consistent with these Terms and applicable law.

15. Disclaimer and Limitation of Liability

To the extent permitted by law, the website is provided on an "as available" basis. We are not responsible for indirect or consequential loss arising solely from website interruption, third-party network failure or misuse outside our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, breach of a non-excludable statutory duty, or any consumer remedy that cannot lawfully be limited. Any financial liability that may lawfully be limited will not exceed the amount paid for the order giving rise to the claim, except where applicable law provides otherwise.

16. Your Responsibility for Unlawful Use

You are responsible for reasonably foreseeable loss caused by your fraud, deliberate misuse of the website, infringement of another person's rights or material breach of these Terms. This does not make you responsible for loss caused by our act, omission or legal responsibility.

17. Events Beyond Reasonable Control

Neither party is responsible for delay or failure caused by an event beyond reasonable control, such as natural disaster, severe weather, transport shutdown, strike, government action, civil disruption, widespread network failure or courier interruption. This section does not remove refund or other rights that apply under law.

18. Suspension and Termination

You may stop using the website at any time. We may suspend or terminate account access where reasonably necessary because of fraud, security risk, unlawful conduct or serious/repeated breach of these Terms.

Termination does not affect rights and obligations arising from an earlier accepted order or sections intended to continue, including payment, intellectual property, liability and dispute provisions.

19. Electronic Communications

You agree that order confirmations, invoices, notices and support communications may be provided electronically through email, SMS, WhatsApp, account notification or website posting. You are responsible for keeping contact information current.

Promotional communication choices are governed by our Privacy Policy.

20. Changes to These Terms

We may update these Terms to reflect changes in the website, operations or law. The revised version will be posted with a new "Last updated" date.

A material change will not retroactively reduce a right already attached to an accepted order. Continued use after the effective date of revised Terms indicates acceptance for future use and orders.

21. Severability and Waiver

If a provision is found invalid or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue.

Failure to enforce a provision on one occasion is not a permanent waiver of that provision or any other right.

22. Governing Law and Disputes

These Terms are governed by the laws of India.

Please contact us first so we can try to resolve a concern. Subject to applicable consumer-protection law and any right to approach a consumer commission, regulator, statutory authority or other legally competent forum, disputes will be subject to the jurisdiction of the competent courts in Gandhinagar, Gujarat.

23. Business and Grievance Contact

Brand: THE FASHION FLOOR
Website: https://thefashionfloor.com/
Email: care@thefashionfloor.com
Phone/WhatsApp: +91 85113 22606
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We aim to acknowledge a consumer grievance within 48 hours and work toward resolving it within one month, depending on its nature and complexity.

© THE FASHION FLOOR. All rights reserved.