FAQ
What legal policies does The Fashion Floor follow?
At The Fashion Floor, we are committed to transparency and integrity. Our business operations comply with all applicable laws and regulations related to e-commerce, consumer protection, and data privacy in India. You can review our Privacy Policy, Terms & Conditions, and Return & Refund Policy for complete details.
Is my personal information secure with The Fashion Floor?
Yes. We value your privacy and protect your personal information with strict security measures. Your data is collected only to process orders, improve your shopping experience, and keep you informed about new collections. We never sell, rent, or share your information with third parties without your consent.
Learn more in our Privacy Policy.
Are the products on The Fashion Floor authentic?
Absolutely. Every product sold on The Fashion Floor is 100% authentic, designed and sourced directly from our verified manufacturing and design partners. We take great pride in offering genuine, high-quality co-ord sets that reflect our craftsmanship and brand promise.
What are your terms of sale?
When you make a purchase from our website, you agree to our Terms & Conditions, which outline the ordering process, payment methods, pricing, and shipping details. Please review them carefully before placing your order to ensure clarity and understanding.
What is your return or exchange policy?
We want you to love your purchase! If you are not completely satisfied, you may be eligible for a return or exchange within the specified period (as mentioned in our Return & Refund Policy). Items must be unworn, unwashed, and in their original packaging with tags intact.
How do you handle copyright and intellectual property?
All content, designs, logos, images, and text displayed on The Fashion Floor are the exclusive property of our brand. Unauthorized use, reproduction, or distribution of any material from our website is strictly prohibited and may result in legal action.
What if I find incorrect or misleading information on the website?
We strive for accuracy and clarity across our platform. However, if you notice any incorrect details, please contact our Customer Support Team immediately. We’ll review and correct the information at the earliest.
How can I contact The Fashion Floor for legal or compliance inquiries?
For any legal questions, policy clarifications, or compliance-related concerns, please write to us at:
📧 care@thefashionfloor.com We aim to respond to all inquiries within 3–5 business days.
Do you comply with e-commerce and consumer protection laws?
Yes. The Fashion Floor operates in full compliance with the Consumer Protection (E-Commerce) Rules, Information Technology Act, and other relevant Indian laws. Our goal is to ensure a safe, transparent, and trustworthy shopping experience for all customers.
Can The Fashion Floor update its legal policies?
Yes, we may update our policies from time to time to reflect legal requirements or business changes. We encourage customers to review this page periodically to stay informed about our latest terms and conditions.
