Frequently asked questions
Orders, shipping & payments
Quick answers about shopping sarees, suits and dresses at The Fashion Floor. Can’t find what you need? Our customer care team is happy to help.
Tap a question for a quick answer. For order help, use the contact details on the left.
Common questions
Do you offer free shipping?
Yes — we offer free shipping across India on eligible orders. Delivery timelines depend on your pin code and courier partner; you’ll see updates by SMS/email once your order ships.
How long will my order take to arrive?
Most orders are dispatched within 1–3 business days after confirmation. Metro cities often receive orders in 3–7 business days; other locations may take a little longer. You’ll receive tracking details when your package is on the way.
Is COD available?
Full cash-on-delivery is not available. We offer 40% partial COD — pay 40% securely at checkout and the remaining 60% when your order is delivered.
Which payment methods do you accept?
We accept major credit/debit cards, UPI, net banking and other secure payment options shown at checkout. All payments are processed through encrypted, trusted payment partners.
What types of sarees and ethnic wear do you carry?
We curate sarees and ethnic wear for everyday wear, work and celebrations — including cotton, khadi, mulmul, linen, silk blends, anarkalis, suits and dresses. Browse collections by fabric, colour and occasion using the shop menu.
How can I track my order?
Once your order ships, we send a tracking link by email/SMS. You can also reach out to care@thefashionfloor.com or WhatsApp us with your order ID for a quick update.
How do I contact customer support?
Call or WhatsApp +91 85113 22606, email care@thefashionfloor.com, or use our contact form. Support hours: Monday–Saturday, 10:00 AM – 6:00 PM IST.
Still have questions?
Our team will help with sizing, fabric care, order changes and more.
