Shipping policy

Last updated: 24 August 2026

THE FASHION FLOOR ships sarees with careful packaging through third-party courier partners. This Shipping Policy explains our delivery coverage, charges, estimated timelines and what to do if a parcel is delayed, damaged or missing.

1. Delivery Coverage

We currently deliver within India to PIN codes serviceable by our courier partners. Serviceability and Cash on Delivery availability may vary by destination, order value, product or courier limitations.

International delivery is not currently covered by this Policy. If international shipping is introduced, the applicable delivery charge, customs duty and tax terms will be shown or communicated separately before the order is confirmed.

2. Shipping Charges

Standard shipping is currently free for eligible retail orders delivered within India, as stated on our website.

If a Cash on Delivery service fee, special handling charge, express-delivery charge or bulk-order freight charge applies, it will be shown at checkout or communicated before the order is confirmed. We do not add an undisclosed compulsory shipping charge after an order has been placed.

3. Order Confirmation and Processing

Orders are processed after successful payment confirmation or Cash on Delivery verification, as applicable. We may contact you by phone, email or WhatsApp to confirm an address, COD order or other information needed for fulfilment.

Most orders are prepared for dispatch within 48–72 business hours. Orders placed on Sundays, public holidays or during high-volume sale and festival periods may begin processing on the next working day.

Custom services, if offered for a saree or blouse, and bulk or wholesale orders may require additional preparation time. The expected dispatch timeline for such orders will be communicated separately.

4. Estimated Delivery Time

Most domestic orders are delivered within 4–7 business days after order confirmation, including normal processing and transit time.

This is an estimate, not a guaranteed delivery date. Delivery may take longer because of:

  • remote-area serviceability;

  • public holidays, festivals or sale volumes;

  • weather, natural events, strikes or transport disruption;

  • courier operational delays;

  • address or contact-detail errors;

  • verification required for COD or high-value orders; or

  • other circumstances beyond our reasonable control.

Where a delay occurs, we will provide available tracking information and reasonable assistance. A late-delivery complaint will be handled in accordance with applicable law and the circumstances causing the delay.

5. Tracking

After dispatch, tracking details are normally sent to the email address or mobile number supplied with the order. Courier scans may take up to 24 hours to appear after dispatch.

Tracking information is supplied by the courier partner. If tracking has not updated for an unusual period, contact us with the order number so we can raise an enquiry.

6. Delivery Address and Contact Details

You are responsible for providing a complete name, address, landmark where needed, PIN code and reachable mobile number.

An address-change request must be made before dispatch. Contact us promptly at care@thefashionfloor.com or +91 85113 22606. A requested change is not confirmed until our team accepts it. Once the parcel is handed to the courier, an address change may not be possible.

We are not responsible for avoidable delay or failed delivery caused by inaccurate or incomplete information supplied by the customer, although we will provide reasonable support to correct the issue where possible.

7. Delivery Attempts, Refusal and Return to Origin

Courier partners may make more than one delivery attempt according to their procedures. Please respond to delivery calls and ensure someone is available to receive the parcel.

An order may be returned to us if delivery repeatedly fails, the address is incorrect, the recipient is unavailable or the parcel is refused. If you request reshipment after a customer-caused return to origin, the actual reshipping or COD-related charge may apply. We will communicate the amount before reshipping.

If a prepaid order is returned to us and you do not want reshipment, any eligible refund will be processed after the parcel is received and inspected, less only those charges permitted by the order terms and applicable law.

8. Tampered or Damaged Parcels

Please inspect the outer package before accepting it. If it appears opened, severely damaged or tampered with, refuse delivery where reasonably possible and contact us immediately.

We strongly recommend recording one clear, continuous unboxing video that shows the sealed parcel, shipping label and full product. It helps us investigate claims involving a damaged, incorrect or missing saree. The lack of a video will be considered with all other available evidence and will not remove rights that cannot be excluded under applicable law.

Do not wash, wear, alter or detach the blouse piece or tag before reporting an order issue.

9. Parcel Marked Delivered but Not Received

If tracking shows "delivered" but the parcel has not been received, first check with family members, neighbours, building security or the reception desk. Then contact us as soon as possible, preferably within 48 hours of the delivery scan.

We will raise an investigation with the courier partner. Courier delivery records and the investigation outcome may be used to determine the appropriate resolution.

10. Lost Shipment

If the courier confirms that a prepaid shipment was lost before delivery, we will offer a replacement subject to availability or refund the eligible amount to the original payment method. For COD orders, no product payment refund is due unless an advance amount was collected.

11. Split Shipments

An order containing multiple sarees may occasionally be sent in more than one parcel. Where this happens, available tracking details will be shared for each shipment. A split shipment does not increase the standard shipping charge unless a separate charge was disclosed and accepted before purchase.

12. Bulk and Wholesale Orders

Bulk and wholesale orders may have different dispatch times, freight charges and delivery arrangements. These details will be confirmed in writing before the bulk order is accepted.

For bulk enquiries, contact +91 85113 22606 or care@thefashionfloor.com.

13. Contact Us

For delivery or tracking assistance:

THE FASHION FLOOR
Website: https://thefashionfloor.com/
Email: care@thefashionfloor.com
Phone/WhatsApp: +91 85113 22606
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

This Policy should be read with our Return and Refund Policy and Terms and Conditions.

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