Refund policy

Last updated: 24 August 2026

We want every THE FASHION FLOOR customer to receive the saree ordered in the condition promised. This Policy explains the seven-day return window, saree inspection requirements, exchange process, store credits, refunds and exclusions.

Nothing in this Policy limits a consumer right that cannot lawfully be excluded.

1. Seven-Day Request Window

You may request an eligible return or exchange within 7 calendar days from the date the order is delivered. Day one is the delivery date recorded by the courier.

Submit the request through our Return and Exchange Portal:

https://thefashionfloor.com/apps/yanet-return

A request submitted after seven days may be declined unless the product is returnable under applicable law or we agree otherwise in writing.

2. Conditions for an Eligible Return

The saree must be returned:

  • unused, unworn, unwashed, un-ironed, unaltered and not dry-cleaned;

  • free from stains, makeup, perfume, odour, pet hair, damage or signs of use;

  • with the original tag and security seal attached and intact;

  • in its original packaging with accessories and complimentary items;

  • with the blouse piece attached, uncut and unstitched, where supplied; and

  • as a complete set if purchased as a combo, bundle or promotional offer.

Do not add fall, pico, tassels, pre-draping, stitching or any other alteration before deciding whether to keep the saree.

Every returned item is inspected. A product that does not meet these conditions may be declined and returned to the customer, subject to applicable law. Any redelivery charge will be communicated before the product is sent back.

3. Damaged, Defective, Incorrect or Missing Product

If the parcel contains a damaged, defective, incorrect or missing item, submit the request within seven days and provide:

  • the order number;

  • a description of the issue;

  • clear photographs of the product, tag, packaging and shipping label; and

  • a continuous unboxing video, where available.

We strongly recommend recording the unboxing from the sealed parcel through full product inspection. It helps confirm transit damage, mismatch and missing-item claims. We will assess all reasonably available evidence, and this requirement does not limit rights available under applicable law.

After verification, we will provide an appropriate replacement, exchange or refund. If the same saree is unavailable, you may select another eligible saree, receive store credit or request an eligible refund.

4. Natural Saree Characteristics

Screens, lighting and photography can cause a small difference between the displayed and actual colour. A minor display-related colour variation is not by itself a defect if the product is otherwise materially consistent with its description.

Handloom, khadi, cotton, linen, mulmul and woven sarees may show small slubs, weave variations, thread irregularities, motif-placement differences or texture changes. These are natural features of the fabric or making process, not defects.

This section does not apply where the saree is materially different from the description, wrong, damaged or genuinely defective.

5. Items Not Eligible for Preference-Based Return

The following are not eligible for return or exchange merely because of a change of preference:

  • a saree that has been worn, washed, altered, damaged or used;

  • a saree whose tag or security seal has been removed or broken;

  • a saree with a detached, cut, stitched or altered blouse piece;

  • a saree with fall, pico, tassels, pre-draping or other custom work;

  • a stitched or customised blouse or made-to-request item, where offered;

  • a product clearly marked "Final Sale" or "Non-Returnable" before purchase;

  • an incomplete combo, bundle, gift or promotional set; or

  • a product damaged through misuse, incorrect care or improper storage.

An exclusion does not apply where the item is damaged, defective, incorrect or materially misdescribed and applicable law requires a remedy.

6. Return Pickup

After reviewing the request, we will arrange a reverse pickup where the address is serviceable. Please contact us if an approved pickup is not attempted within two working days.

The reverse parcel generally takes 3–7 days to reach us. Courier transit time is outside the quality-check and refund-processing periods.

If reverse pickup is unavailable, we may ask you to self-ship the parcel to the address provided by our support team. For an approved return, we will explain the shipping arrangement in advance. Do not send a parcel without a return approval or to an address not confirmed by us.

7. Quality Check

We inspect the returned saree after it reaches us. Inspection generally verifies the product identity, tag and seal, fabric condition, blouse-piece status, accessories and signs of use or alteration.

We will notify you when the return is approved or if further information is required. Products received in a materially different condition from delivery may be rejected, subject to applicable law.

8. Change-of-Preference Returns

When an eligible return is requested because of colour preference, design preference or another non-defect reason, the approved product value will be issued as THE FASHION FLOOR store credit or a discount voucher.

The approved credit will normally cover the eligible product value paid after discounts. No reverse-pickup, product-handling or service charge will be deducted from an approved return under this Policy.

Any original charge separately paid for an enhanced service, such as express delivery or COD service, is not part of the product value unless required to be refunded by applicable law.

9. Exchanges

Our exchange process works through store credit:

  1. Return the original saree under this Policy.

  2. Wait for quality-check approval and the store-credit or voucher code.

  3. Place a new order for the preferred saree using that code.

Exchange availability is not guaranteed. If the replacement costs more, you must pay the difference. If it costs less, the remaining value will be governed by the voucher terms communicated with the credit.

If a return changes eligibility for a multi-buy or combo discount, the offer will be recalculated using the items kept. Any resulting difference may be deducted from or added to the store credit, with the calculation explained to you.

10. Refunds for Defective, Wrong or Brand-Cancelled Orders

Where a refund is approved because the saree is damaged, defective, incorrect, materially misdescribed, lost before delivery or cancelled by us after payment:

  • prepaid payments will normally be refunded to the original payment method; and

  • COD or other offline payments may be refunded to a verified bank account or UPI ID supplied by the customer.

An eligible refund will include charges required to be returned under applicable law.

11. Processing Times

  • Store credit or voucher: normally issued within 3–5 working days after the returned item is received and passes inspection.

  • Original-mode, bank or UPI refund: normally initiated within 7–10 business days after approval.

After initiation, the bank or payment provider may require additional time to display the refund. We are not responsible for that provider's processing time, but we will provide available transaction details if you need assistance.

12. Order Cancellation

An order may be cancelled within 48 hours of placement only if it has not already been dispatched or entered irreversible custom processing.

Send the cancellation request with the order number to care@thefashionfloor.com or +91 85113 22606. A request is not confirmed until accepted by our team.

Once dispatched, the order cannot be cancelled and must follow the return process after delivery. If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

Custom work, where offered, requires full advance payment and cannot be cancelled once the work has started.

13. Contact Us

For return, exchange, store-credit or refund support:

THE FASHION FLOOR
Return portal: https://thefashionfloor.com/apps/yanet-return
Email: care@thefashionfloor.com
Phone/WhatsApp: +91 85113 22606
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

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